Last Updated: July 3, 2026

At Iconic Graphics, we’re committed to delivering high-quality design and development work. Please read our refund policy carefully before starting a project with us.

1. No Refunds on Initiated Work

Once a project has been initiated — including but not limited to design work, development, revisions, research, or any other task carried out on behalf of the client — no refunds will be issued, regardless of the project stage or completion percentage. Payment made for initiated work is considered final.

This applies whether the work is paused, cancelled, or discontinued by the client, or if the client decides not to proceed for any reason after work has begun.

2. Upfront and Milestone Payments

Projects are billed according to the payment structure agreed upon at the start of the engagement (e.g., upfront deposit, milestone-based payments). Any amount paid toward a milestone that has been started is non-refundable, even if that milestone is not yet fully delivered.

3. Before Work Begins

If a client decides to cancel a project before any work has started (i.e., before the project is initiated on our end), please contact us directly to discuss your specific situation. Refund eligibility in this case will be assessed on a case-by-case basis.

4. Revisions Instead of Refunds

We want you to be happy with the final result. If you’re unsatisfied with delivered work, we offer revision rounds as outlined in your project agreement to address concerns and align the output with your expectations, rather than issuing a refund.

5. Project Cancellations

If a client wishes to cancel an ongoing project after work has been initiated, any payments made up to that point are non-refundable, and the client will be billed for any additional work completed up to the point of cancellation, if applicable.

6. Disputes

If you believe there has been an error in billing or you have concerns about the work delivered, please reach out to us directly so we can review the matter and work toward a fair resolution.

7. Contact Us

For any questions about this Refund Policy, please contact us at:

Iconic Graphics Email: suppor@iconicgraphics.com Website: iconicgraphics.com